6 tips on using a banking app for better customer services 


Mobile technology has further increased consumerism that we shop, research, communicate, pay bills, transfer funds, read news, and socialize using it. A mobile phone is the most powerful tool to connect with prospective customers for a business. With mobile applications in place most organizations, especially banks and financial institutions, have gone a few steps beyond in offering all their services online. 

You can do most of your banking on your smartphone today. All you need is to learn how to use the features provided on a bank mobile app. Some leading banks, like IDFC FIRST Bank, have been successful in simplifying their customers’ lives by providing a feature-rich banking app that truly matters and bolsters their confidence.     

A majority of online customers use a mobile banking app to check their bank account balances, pay utility bills and make peer-to-peer funds transfers. Banks promote their app by offering additional features such as opening an instant bank account, starting deposit schemes, managing finances, categorizing transactions, and scheduling bill payments.

The IDFC FIRST Bank mobile banking app offers the most advanced features to help its customers make the best use of it. Here are some easy tips to use the app for a better user experience. 

  1. Secure sign-in option

With a banking app, the first thing that comes to your mind is whether it is secured or not. Most banks like IDFC FIRST Bank use their website to feature links to the app stores so that you can download the right app. Further, it ensures that you use multi-factor authentication, which includes an mPIN or password and a one-time password (OTP) sent to your registered mobile number. 

Two-factor authentication increases security. The other way of having better customer service is applying biometric authentication like voice recognition, fingerprints, etc.


  1. Instant opening of a digital bank account 

A banking app offers you the unique experience of starting an online bank account from any place. You don’t have to visit a bank’s branch anymore to open a bank account. The IDFC FIRST Bank mobile app helps you with a digital process by submitting your personal details such as your full name, age, date of birth, PAN Card, Aadhaar Card or Voter ID details, mobile number, and email address, along with the scanned copies of necessary documents. 

You need to verify the details submitted by entering the OTP received on your registered mobile number. After that, a relationship manager at the bank will carry out eKYC verification before activating the account. Once the account is operative, you can transfer and receive funds to earn attractive interest.

  1.    Manage your account easily

With a feature-rich banking app from IDFC FIRST Bank, you can have a better picture of your finance. It can help you check account balances, view bank statements, track expenses, and analyse spending habits. Moreover, you can plan your investments, start deposit schemes, and automate recurring payments. 

The net banking app also assists you in online money transfer from one account to another, analysing your expenses and income, and managing your utility bills. 

  1. Categorize bank transactions

Most mobile app users want to help track their expenses and manage their finances. They expect the modern AI-powered apps to analyse their spending and help them know where their money is going. The smart filters on the app automatically categorize the expenses incurred based on the name, description, and payment method into weekly, monthly, or yearly to regulate expenses to fit into the budget and save money.   

  1. Receive alerts and notifications

With the IDFC FIRST Bank mobile app, you can achieve your financial goals by setting up text alerts. If you overspend or use up your credit limit, you get alerts. Also, the app reminds you of the due dates of EMIs, insurance premiums, or subscriptions.

  1. Schedule your utility or credit card bill payments

You can pay your bills on time on a net banking app by setting early reminders. The app also automatically pays your credit card or utility bills if you schedule the payments before the due date. 

The level of customer service has tremendously improved with the latest features on the mobile banking app. If you want to experience them in real-time, download the IDFC FIRST Bank mobile app now. 

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